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CERTIFICATE Upgrade Your Career with Practical CRM Skills C.R.M. New Course(S-CC-6591)

Last updated Jan, 2026
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₹0 ₹2,999

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Course Includes

Duration1 Months
Enrolled12
Lectures10
Videos0
Notes0
CertificateYes

What you'll learn

Our C.R.M. (Customer Relationship Management) Course is designed to help learners understand how businesses manage customer relationships effectively. This course covers the complete CRM process, from customer data handling and communication skills to sales support and customer retention strategies.

You will learn how CRM systems are used in real businesses to improve customer satisfaction, increase sales, and build long-term relationships. The course focuses on practical knowledge, real-world examples, and step-by-step learning, making it suitable for beginners as well as working professionals.

By the end of this course, you will gain the confidence to manage customer interactions professionally, use CRM tools efficiently, and support business growth through better customer engagement.

Course Syllabus

C.R.M. Course Syllabus

Module 1: Introduction to CRM

What is Customer Relationship Management (CRM)
Importance of CRM in business
Types of CRM (Operational, Analytical, Collaborative)
Role of CRM in sales, marketing, and customer service

Module 2: Customer Management Basics

Understanding customer needs and behavior
Customer data collection and management
Customer lifecycle management
Customer satisfaction and retention strategies

Module 3: Communication & Relationship Building

Professional communication skills
Handling customer queries and complaints
Building long-term customer relationships
Email, call, and chat communication etiquette

Module 4: CRM Tools & Software

Introduction to popular CRM tools
Managing leads, contacts, and accounts
Sales pipeline and follow-up management
CRM dashboards and reports (basic)

Module 5: Sales & Marketing with CRM

Lead generation and lead management
Sales tracking and performance monitoring
CRM in digital marketing
Customer segmentation and targeting

Module 6: Customer Support & Service Management

Ticket and issue management
Service quality and response handling
Customer feedback and follow-up
Improving customer experience using CRM

Module 7: Data, Reporting & Analysis

Understanding CRM data
Basic reporting and analytics
Measuring customer performance
Using insights for business improvement

Module 8: Practical Training & Case Studies

Real-life business examples
Hands-on CRM practice
Role-play for customer handling
Final assessment and review

Course Fees

₹2999/-

Discounted Fees

₹ 0/-

Course Duration

1 Months

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CERTIFICATE Upgrade Your Career with Practical CRM Skills C.R.M. New Course(S-CC-6591)

Course Includes

What you'll learn

Course Syllabus

C.R.M. Course Syllabus

Module 1: Introduction to CRM

Module 2: Customer Management Basics

Module 3: Communication & Relationship Building

Module 4: CRM Tools & Software

Module 5: Sales & Marketing with CRM

Module 6: Customer Support & Service Management

Module 7: Data, Reporting & Analysis

Module 8: Practical Training & Case Studies

Course Fees

Review

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